Privacy Policy Statement

Caring Arms Healthcare Services LLC

Effective Date: October 11, 2025

At Caring Arms Healthcare Services LLC, we are deeply committed to protecting the privacy and confidentiality of our clients’ personal and health information. We understand the sensitive nature of the information entrusted to us and are dedicated to maintaining its security in accordance with all applicable laws and regulations, including the Health Insurance Portability and Accountability Act (HIPAA) and other relevant federal and state privacy laws. This Privacy Statement outlines how we collect, use, disclose, and protect your information.

1. Information We Collect:

We collect various types of information necessary to provide high-quality, personalized home healthcare services. This may include:

• Personal Identifiable Information (PII): Name, address, date of birth, contact details (phone, email), emergency contacts, and demographic information.
• Health Information: Medical history, diagnoses, treatment plans, medications, physician details, insurance information, and any other health-related data relevant to your care.
• Service Information: Details about the services provided, care plans, visit notes, and billing information.
• Technical Data: When you visit our website, we may collect non-personally identifiable information such as IP address, browser type, pages visited, and time spent on our site to improve user experience.

2. How We Use Your Information:

Your information is primarily used to:

• Provide and Coordinate Care: To plan, deliver, and manage your home healthcare services effectively, ensuring continuity and quality of care.
• Billing and Payment: To process payments for services, submit claims to insurance providers, and manage billing inquiries.
• Healthcare Operations: For quality improvement, staff training, evaluation of services, and administrative purposes necessary for the operation of Caring Arms Healthcare Services LLC.
• Communication: To communicate with you, your designated family members, and your healthcare providers regarding your care, appointments, and other important updates.
• Legal and Regulatory Compliance: To comply with legal obligations, regulatory requirements, and requests from government authorities.

3. Disclosure of Your Information:

We understand the importance of limiting the disclosure of your information. We may share your information only when necessary and as permitted by law:

• To You: You have the right to access and receive copies of your health information.
• For Treatment: With healthcare professionals involved in your care (e.g., doctors, therapists, other home care staff) to ensure coordinated and effective treatment.
• For Payment: With insurance companies, Medicare, Medicaid, or other third-party payers for billing and payment processing.
• For Healthcare Operations: With business associates who perform services on our behalf (e.g., billing companies, IT support), provided they are bound by confidentiality agreements.
• To Family and Friends: With your explicit permission, or if we reasonably infer your permission, we may disclose information to family members or close personal friends involved in your care or payment for care.
• Required by Law: When mandated by law, such as for public health activities, judicial proceedings, law enforcement requests, or to report abuse or neglect.
• To Avert a Serious Threat to Health or Safety: In limited circumstances, to prevent a serious threat to your health and safety or the health and safety of others.

4. Your Rights Regarding Your Information:

As a client of Caring Arms Healthcare Services LLC, you have several rights concerning your protected health information, including:

• The right to inspect and receive a copy of your health records.
• The right to request an amendment to your health information if you believe it is incorrect or incomplete.
• The right to request restrictions on how your information is used or disclosed (though we are not always required to agree to such requests).
• The right to request confidential communications, such as receiving communications at an alternative address or by alternative means.
• The right to receive an accounting of disclosures of your health information.
• The right to receive a notice of any breach of your unsecured protected health information.

5. Security of Your Information:

Caring Arms Healthcare Services LLC implements robust administrative, technical, and physical safeguards to protect your personal and health information from unauthorized access, use, or disclosure. Our security measures are regularly reviewed and updated to ensure the highest level of protection.

6. Changes to This Privacy Statement:

We reserve the right to modify this Privacy Statement at any time. Any changes will be posted on our website and will become effective immediately upon posting. We encourage you to review this statement periodically to stay informed about how we are protecting your information.

7. Contact Us:

If you have any questions or concerns about this Privacy Statement or our privacy practices, or if you believe your privacy rights have been violated, please contact our Privacy Officer at:

Caring Arms Healthcare Services LLC

1463 Billy Max Drive, SW, Mableton, Georgia 30126

(770) 745-9334

info@caringarmshcs.com

We will investigate all complaints and will not retaliate for filing a complaint.